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Cancellation policy

Cancellation policy

You have the right to revoke this contract within a period of fourteen days without giving reasons. The period of revocation shall be fourteen days from the date on which you or a third party you designate, other than the carrier, has or has taken possession of the goods; Or in the case of partial deliveries, the last transmission or the last piece.

To exercise your right of revocation, you must:

Verticas Service GmbH
Schöne Aussicht 59
65193 Wiesbaden

Mail: online@verticas.de

Fax: 0611 98625-97

By means of a clear statement (for example, a letter, fax or e-mail sent by mail) about your decision to revoke this contract. You can use the enclosed sample revocation form, but this is not required. If you use this option, we will send you a confirmation of the receipt of such a revocation immediately (eg by e-mail).

In order to keep the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation

If you revoke this Agreement, we will pay you all the payments we have received from you, including the cost of delivery (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the most favorable standard delivery offered by us ) Within a period of fourteen days from the date on which the notice of revocation of this contract has been received by us. For such repayment, we use the same payment you used in the original transaction, unless you have expressly agreed otherwise with you, in no case will you be charged for these repayment fees.

We may refuse the refund until we have recovered the goods or until you have proved that you have returned the goods, whichever is earlier.

You must return the goods to us immediately or in any case no later than fourteen days from the date on which you inform us of the revocation of this contract. The deadline is respected if you send the goods before the end of the deadline of 14 days.

We will bear the cost of returning the goods which can be packaged, unless the goods can not be returned by post or the price of the item to be returned is less than 40 €. Then bear the immediate cost of the return.

They shall only be liable for any loss in value of the goods if this loss in value is attributable to a handling which is not necessary for the purpose of checking the nature, characteristics and functioning of the goods.